Are you having difficulty finding the time to manage it all?
- Installation and Implementation
- Help Desk Administration
- Asset Control and Management
- Remote Control
While I’ve only installed and implemented on a few machines our entire network and I’ve found it easily and quickly completed. The Help Desk interface is easily customized with drop downs and even allows the addition of your church/company logo. Cool thing with the helpdesk is the easily included screenshot that is supplied with the ticket, the interface that attaches the user and their computer automaticcaly to the service request. The part that caught my attention was the asset control/management which worked like a charm. After installing on the computers I went back as admin and ran some of the predefined reports. These can export out as excel, rtf, and pdf that I can remember and included the computer type, OS info, software loaded, memory, how connected to the system, etc, POWERFUL! You can also set it up to on a scheduled basis poll your network so you can any software/hardware updates. And on top of that it easily sets-up Remote Control access for those computers that you have loaded. All this and I only looked at very briefly, looking forward to digging deeper. Oh yeah, did I mention all this is FREE!
Filed in: technology churchtech